Friday, 11 January 2013

(Windows 8) Fix: Failure configuring windows updates reverting changes

Almost six months ago I have posted an article on the same topic (Failure configuring Windows updates) but was dedicated for Windows 7. I have received a phenomenal response on this post that shows that how many users are going through the same problem each day. This made me realize to post a fix for the users of Windows 8.

As per Microsoft, the only solution left with the user says that just “Allow your system to restart properly”. But still there are many users who are unable to fix the issue. The major causes of this problem are related to the two files present in the update list, namely KB2756872 and KB2770917 - Updates for Windows 8 for x64-based Systems. 

To solve this error, you can follow the steps mentioned below.

1.      On the startup screen select “Settings” option mentioned on the right-hand side edge of your screen. After this you need to select “Control Panel” option in the settings menu.

2.      In the address bar you need to click on the small arrow present with the control panel option. (As shown in the image below). There in the drop down menu you are required to select “All control panel Items”

3.      This will lead you to the all control panel items where you need to locate and select the option of “Windows Updates”

4.      This will bring a pop-up window in front of you where you need to click on the “...important updates available'. If you don't have it click on 'Check for updates’, wait for Windows updates to search for update and click the '...important updates available.'

5.    From the 'Select updates to install' look for 'Updates for Windows 8 for x64-based Systems(KB2756872)'', right-click on it and click 'Hide update'.

6.      At 'Select updates to install' screen look for the second 'Updates for Windows 8 for x64-based Systems (KB2770917)'', right-click on it and click 'Hide update'.

After following all these steps, you need to click on the “Install” option and your system will restart and will start installing your updates. You can also watch the video below recorded by me that shows all the above steps in series.  Hope it will help you. Do leave your comments below if you find it useful. 

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  1. Thanks so much for posting this "fix." Since your posting I disabled the 2 updates you mentioned, but found it wasn't enough so I started going 1 by 1 installing the important updates. I found a few more "important" updates that would reach the 98% updated message before giving the failure and reverting status. Your fix doesn't explain why they won't install, but that's ok, at least I know now how to disable and install most of them.

  2. When I press my windows button the interface doesnt come up? HELP I cannot do anything

  3. Marvellous ... many thanks ...

  4. I've got about 160 update failed but the two do not update there please help

  5. I am in fact thankful to the owner of this web
    site who has shared this great paragraph at at this time.

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  6. outstanding repair to my computer. i had to delete those 2 updates because the were waiting so long. thank you

  7. how do you get to the start up page ? i cant get the failure screen to go away

  8. all of my updates numbers start out KB28..., it does not list the 2 updates you mention.

  9. I have neither one of those updates listed, now what ?

  10. somebody HELP US